Service throughout the life of your product
Our After-Sales Department will help you if you have any questions or problems – the range of services at your disposal includes everything from start-up to product returns.
Our after-sales service team includes solar lighting experts and experienced designers who can provide additional lighting suggestions for specific events.
1. Maintenance: Warranty services may include maintaining the product to ensure it continues to function properly.
2. Repairs: Warranty services may include sending the product back to the factory for repair in the event of malfunction or damage.
3. Replacement: Warranty services may include reimbursement for products on the next batch of orders in the event that repairs are not possible.
1. Installation technology: how to install to make the solar energy light conversion rate higher.
2. Maintenance guidance: how to clean regularly during use and extend the service life of solar lights.
3. Troubleshooting: how to quickly troubleshoot after the discovery of solar lights, find the root cause, as soon as possible normal use of lamps and lanterns.
1. Enhanced Component Upgrades: After upgrades, we boost the functionality and efficiency of your solar lamp products and offer component replacements in your next batch of orders.
2. Customized Feature Additions: Our upgrade services add tailored features to your solar lighting products, meeting specific usage and higher demand.
3. Embracing Technological Advancements: With our upgrades, you stay at the forefront of solar lighting technology, ensuring long-term relevance and efficiency.
1. Product Training: We provide comprehensive product training to ensure that our customers are proficient in the operation and maintenance of our products.
2. Technical Education: Our technical education services enable customers to independently troubleshoot minor problems, reduce downtime, and increase solar light utilization.
3. Industry Research: Synchronizing industry trends and innovative solutions with our customers allows us to foster a culture of continuous learning and innovation together.
1. Timely Supply of Spare Parts: To ensure your continued sales, we provide necessary spare parts to address any potential emergencies. Our inventory management system and supply chain network ensure that spare parts are always available.
2. Ensuring Business Continuity: Our spare parts service is designed to keep your business going. Whether it's a solar light failure, damage or any other issue, you can rely on our efficient spare parts delivery to avoid stop-sales.
1. Feedback Channels: We value customer feedback and offer multiple channels like email and phone for sharing opinions, suggestions, and concerns.
2. Ongoing Surveys: Regular customer satisfaction surveys help us understand your contentment and improve our products and services.
3. Commitment to Improvement: Your feedback drives our continuous efforts to provide an exceptional experience, guiding us towards meeting and exceeding your expectations.
YINGHAO products are provided with 1-5 years warranty from the date of original purchase, within this time frame repair applications can be submitted, please refer to the service informed by YINGHAO. If you send us a written notice with your invoice due to quality problems or failures, you can enjoy full after-sales service during the warranty period!
The warranty includes the repair or replacement of products that need to be proven defective or affected by any manufacturing defect judged by the supplier without objection.
Goods sold and shipped by YINGHAO are provided with invoices and corresponding after-sales service by YINGHAO. Please buy with confidence!
1、All YINGHAO products are thoroughly inspected and tested before packaging and shipping, so it is the responsibility of the recipient to check all shipments upon arrival for evidence of damage and/or hidden damage caused by mishandling by the incoming carrier.
2. In order to obtain repair/replacement within the warranty period, written notice should be given to the supplier within 30 days of discovery of the defect/defect.
(1) Warranty coverage includes:
All defects in materials and workmanship.
(2) The warranty does not cover:
① Damage caused by accident, misuse, abuse, product modification or negligence, damage caused by mechanical stress, impact or similar conditions.
②Damage occurring during shipment, damage caused by failure to follow the instructions in the instructions/user's manual.
③ Any YINGHAO product whose serial number has been changed or deleted, claims arising from misrepresentation or misunderstanding by the seller or owner.
④Any sign or attempt to repair damaged parts.
3. Fault warning procedure:
Customer must send a written notice to the supplier.
Invoice reference (number, date).
The number of defective and/or faulty parts.
After this, the supplier will send the customer an authorization to return the defective goods. If the supplier does not issue an official return authorization, no items will be accepted.
4. YINGHAO will reserve the right to modify the terms of this warranty document without prior notice.
We want you to be satisfied! We've created a service option to help you even after your purchase because of this. Partnership and reliability are the values we live by in China. Should you need assistance, we are always at your disposal.
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